Professional service and a personable staff! This office doesn't feel sterile or simply put a human grind shop. They take the time to listen to the client and address any concerns. I've never felt rushed or overlooked. We are 7 years strong and will continue to be a loyal client as exceptional customer service and a great client experience is priceless.
Normally they get my daughter back in time for her cleaning...my mom took her yesterday for her 8:20am cleaning appointment and she wasn't right back until close to 30-45 min later. My mom had to go up to the counter to check and see when they were going to bring her back.
Child was very anxious and nervous, hygienist (Laura?) was demeaning and kept comparing to other sibling. She did not help the situation or make my child feel proud of losing 4 teeth since the last visit, which was a big feat for her. Also very quick to do fillings and other work we didn't feel were necessary yet. We will be switching dentists.
Just to let you know that we always had great experience with you for both kids for the past years, but this time, the hygienist was rough and caused lots of pain but my son did not want to say anything. I thought to let you know to remind her to be gentle. Thank you
My dental tech was very unfriendly and grouchy. This was very unexpected for Ashby Park, since the people are usually very friendly and polite. Also, my teeth hurt a good bit after this cleaning, which was also unexpected.
Everyone is always friendly - however I NEVER want my kids to have the fluoride treatment and I wasn't even asked yesterday by Dr. Jenn - she just did it! I didn't realize it until after it was done - not happy! This completely discolored my oldest daughter's teeth and don't want the same experience for my younger child! PLEASE
My last two experiences have not been great. I expect more from a pediatric office. My 8 year old was not allowed to sit with me while her brother had a cavity filled. She was made to sit alone for periods of time and was terrified and crying. On another occasion we had an appointment with a specific dentist and they kept changing who we were seeing while in the room. When we were finally seen it was a whole other dentist whom we had never heard of. I would have liked to have been informed who was actually going to see us or given the option to wait.